Customer Service Advisor (Norwegian)- BARCELONA

Vast

Remote

Casablanca, Maroc

Over ons

NewCo Communication

Welcome to Pinguin designs LLC, your number one source for all things [product]. We're dedicated to giving you the very best of [product], with a focus on store characteristic

Founded in [year] by [founder name], Pinguin designs LLC has come a long way from its beginnings in [starting location]. When [founder name] first started out, [his/her/their] passion for [brand message - e.g. "eco-friendly cleaning products"] drove them to [action: quit day job, do tons of research, etc.] so that Pinguin designs LLC can offer you [competitive differentiator - e.g. "the world's most advanced toothbrush"]. We now serve customers all over [place - town, country, the world], and are thrilled that we're able to turn our passion into [my/our] own website.

[I/we] hope you enjoy [my/our] products as much as [I/we] enjoy offering them to you. If you have any questions or comments, please don't hesitate to contact [me/us].

Sincerely,

[founder name]

Ontdek meer

Description
Do you have strong communication skills (Norwegian + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!

As a Customer Service Advisor, your responsibilities include:
- Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)
- Assisting customers with installations and new settings of their terminals
- Troubleshooting reported issues
- Maintaining a good customer relationship

Requirements
What we are looking for:
- Strong communication/social skills
- Positive attitude towards changes
- Service minded and able to handle conflicts in a constructive manner
- Team player
- Strong listening skills
- Solution-oriented approach without losing eye for detail
- Ability to solve things independently and take ownership of your work
- Motivation to contribute to our customer satisfaction and business success

What you need:
- Excellent level of English (written and spoken)
- Native level Norwegian (written and spoken)
- Tech-savvy: ability to work with different IT systems and programs
- Flexibility with regards to working hours (including evening and weekend shifts)
- Customer Service / Tech support experience is a plus, but not a must

Vacature-Informatie

Remote eligibility

Remote

Payroll (country)

Spain

Locatie

Rue Abou Salt Andaloussi, 20250, Casablanca Maroc

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Recruterings proces

Phone screening
First contact with our candidates for introduction
Interview
1. First interview: Virtual or Face to face or with our representative
2. Second interview: Video conference or in the office with Human Resources to introduce the company and the job.
3. Third interview: Virtual or in the office with the technical team and Human Resources.
Offer
Contract and Offer proposition
Hire
Onboarding and introduction